Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS405084 Mapping and Delivery Guide
Manage people relationships

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS405084 - Manage people relationships
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge to manage the human relationship aspects of implementing and operating competitive systems and practices.This unit applies to managers, technical specialists or similar who will apply strong communication, teamwork, planning and problem solving skills to manage effective relationships. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Confirm organisation competitive systems and practices status
  • Establish number and status of competitive systems and practices techniques being used within the organisation
       
Element: Identify key performance indicators (KPIs) for each technique
       
Element: Identify key sections and value stream members responsible for each KPI
       
Element: Identify key personnel for communications
       
Element: Develop an open environment
  • Establish and maintain regular dialogue between all levels and relevant sections of the organisation
       
Element: Encourage a flow of communications in both directions
       
Element: Develop and maintain a formal mechanism for the flow of issues, concerns and suggestions in both directions
       
Element: Develop and maintain regular and frequent communication with all key stakeholders
       
Element: Identify significant issues
  • Identify current and potential issues in liaison with team members and stakeholders
       
Element: Assist team members and stakeholders to formulate issues
       
Element: Identify and define boundary and non-negotiable issues for all team members and stakeholders
       
Element: Negotiate with team members and stakeholders over actual and potential issues
       
Element: Proactively resolve issues
  • Liaise with team members and stakeholders to develop agreed and win-win solutions
       
Element: Negotiate acceptable solutions in accordance with organisation practices and procedures
       
Element: Obtain any required official authorisations
       
Element: Consult with stakeholders to develop implementation plan
       
Element: Implement solution according to plan
       
Element: Monitor ongoing situation
  • Determine KPIs for plan
       
Element: Check that implementation is proceeding to plan
       
Element: Check for unforeseen consequences
       
Element: Take action to resolve any arising issues
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish number and status of competitive systems and practices techniques being used within the organisation 
 
 
 
Establish and maintain regular dialogue between all levels and relevant sections of the organisation 
 
 
 
Identify current and potential issues in liaison with team members and stakeholders 
 
 
 
Liaise with team members and stakeholders to develop agreed and win-win solutions 
 
 
 
 
Determine KPIs for plan 
 
 
 

Forms

Assessment Cover Sheet

MSS405084 - Manage people relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS405084 - Manage people relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: